Refund Policy
Last Updated: July 10, 2026
1. Overview
This Refund Policy applies to purchases made through superday.health, operated by MiNood Health Inc. ("Superday," "we," "us"). Please read this policy carefully before placing an order. This policy should be read together with our Terms & Conditions.
2. Subscription Billing
Superday products, including ED treatment packs, are sold on a recurring monthly subscription basis. ED products are currently offered in 5-pack, 10-pack, and 20-pack quantities. Your payment method will be automatically charged on your selected billing cycle until you cancel your subscription.
3. Cancellation
You may cancel your subscription at any time by contacting us at hello@superday.health or through your account settings. To avoid being charged for your next billing cycle, cancellation requests must be received at least 48 hours before your next scheduled billing date. Cancellation requests received within 48 hours of your next billing date will take effect for the following cycle, and the upcoming charge will still be processed.
4. Medication Refund Eligibility
Because Superday products are prescription medications dispensed by a licensed pharmacy based on your individual clinical evaluation, medication that has been prescribed, dispensed, and shipped is generally non-refundable and non-returnable, once shipped, for reasons of patient safety, regulatory compliance, and pharmaceutical integrity — consistent with standard pharmacy practice for prescription and compounded medications. This applies regardless of whether the medication has been opened.
5. Exceptions
Notwithstanding Section 4, you may be eligible for a refund or replacement in the following circumstances:
- Damaged or defective product upon arrival;
- Incorrect item shipped in error;
- Billing errors, including duplicate charges or charges processed after a timely cancellation request; or
- Order not fulfilled due to a Superday or Pharmacy processing error.
To request a review under this section, contact us within 7 days of delivery (or, for billing errors, within 30 days of the charge) at hello@superday.health with your order number and a description of the issue. We may request photographic evidence for damaged or incorrect items.
6. Consultation & Membership Fees
Any separate consultation, membership, or platform access fees (as distinct from the cost of medication itself) are non-refundable once the clinical evaluation has been completed by your DrTelx clinician, as this reflects services already rendered, regardless of the outcome of that evaluation (e.g., if treatment was not prescribed).
7. Declined Treatment
If a DrTelx clinician determines, based on your intake, that treatment is not clinically appropriate for you, and no medication is prescribed or shipped, any amount charged solely for unfulfilled medication will be refunded to your original payment method. Any separate consultation fee for the completed evaluation is handled per Section 6.
8. How to Request a Refund
To request a refund or report an issue with your order, email hello@superday.health with your order number, account email, and a description of the issue. We aim to respond to all requests within 2 business days.
9. Processing Time
Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank or card issuer's processing times.
10. Changes to This Policy
We may update this Refund Policy from time to time. The "Last Updated" date above reflects the most recent revision. Continued use of the Services after changes take effect constitutes acceptance of the revised policy.
11. Contact Us
Superday (MiNood Health Inc.) 10921 Wilshire Blvd, Los Angeles, California 90024 hello@superday.health